WhatsApp Automation

Q: Can this work with WhatsApp in Zimbabwe?

Yes. We use WhatsApp Business API which works in Zimbabwe. You'll need a WhatsApp Business account.

Q: Will customers know they're talking to a bot?

The conversations feel natural. For complex questions, the system can hand off to you. Many customers don't realize it's automated.

Q: What if I need to take over a conversation?

You can jump into any conversation anytime. The system will notify you when a handoff is needed or when you want to take over.

Q: How quickly can this be set up?

Simple automation can be live in a few days. More complex flows with multiple integrations typically take 1-2 weeks.

Q: Can it handle multiple languages?

Yes. We can set up responses in English, Shona, Ndebele, or any languages your customers use.

Q: What happens if the automation doesn't understand a question?

The system can either ask for clarification, provide a general response, or notify you to take over. We set this up based on your preferences.

Automated WhatsApp conversations that handle bookings, answer questions, qualify leads, and capture information 24/7. Never miss a message again.

✓ Instant responses to every WhatsApp message, even when you're offline
✓ Automated booking flows that check availability and confirm appointments
✓ Lead qualification and information capture without manual typing

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What this automates

• Instant responses to common questions about services, pricing, or availability
• Booking conversations that guide customers through selecting services and times
• Lead qualification by asking questions and capturing contact details
• After-hours message handling with automated responses and lead capture
• Appointment reminders sent automatically before scheduled bookings
• Follow-up messages after appointments or purchases
• Information collection for quotes, consultations, or service requests

Problems this solves

• Missing WhatsApp messages when you're busy or after hours
• Slow response times that make customers look elsewhere
• Repeating the same information to multiple customers
• Lost leads when enquiries come in outside business hours
• Manual booking conversations that take time and can have errors
• Difficulty qualifying leads before they book or buy
• Forgetting to send reminders, leading to no-shows
• Inconsistent information given to different customers

How it works

Map your process

We document what questions customers ask, how bookings happen, and what information you need to collect.

Build automation flows

We create conversation flows that answer questions, guide bookings, qualify leads, and capture details automatically.

Connect channels

We connect your WhatsApp Business account and integrate with calendars, CRM, or booking systems.

Track and improve

You see all conversations, and we refine responses based on what customers actually ask.

Who it's for

• Businesses that get most leads via WhatsApp
• Service providers who take bookings (salons, clinics, coaches)
• Retailers handling product enquiries and orders
• Contractors managing quote requests and site visits
• Any business that can't respond to WhatsApp messages instantly

Frequently Asked Questions

Can this work with WhatsApp in Zimbabwe?

Will customers know they're talking to a bot?

What if I need to take over a conversation?

How quickly can this be set up?

Can it handle multiple languages?

What happens if the automation doesn't understand a question?

Ready to automate your WhatsApp?

Book a call to discuss your specific needs and see how WhatsApp automation can work for you.

Book a call