Privacy Policy

Last updated: 18 May 2026

This Privacy Policy explains how ZimSaaS collects, uses, stores and protects personal information when you visit our website, enquire about our services, purchase a subscription, use our automation systems, or communicate with us.

ZimSaaS is a software-enabled automation provider. We build and manage business automation systems, including booking systems, CRM workflows, WhatsApp automation, customer communication flows, dashboards and related software-based services.

For the purposes of this Privacy Policy, “ZimSaaS”, “we”, “us” and “our” refer to ZimSaaS.

1. Contact details

If you have any questions about this Privacy Policy or how your personal information is handled, contact us at:

Email: info@ZimSaaS.com

Phone: +263-789-385454

Business address: 30A Cardigan Road

2. Information we collect

We may collect the following types of information:

Information you provide directly

This may include:

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing details
  • Service requirements
  • Messages, enquiries and support requests
  • Information submitted through forms, booking pages or onboarding questionnaires
  • Details needed to configure automation systems, such as services, staff names, appointment types, business hours and customer communication preferences

Information collected through our website

When you use our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral source
  • Approximate location data
  • Website usage and analytics data
  • Cookie and tracking information, where applicable

Information processed through our systems

Where we provide automation systems for your business, we may process information relating to your customers, leads or staff, depending on the services we provide. This may include:

  • Customer names
  • Customer contact details
  • Appointment details
  • Booking history
  • Customer messages
  • CRM records
  • Review request history
  • Workflow activity
  • Tags, custom fields and automation events

You are responsible for ensuring that you have the proper permission or legal basis to provide customer, lead, employee or third-party data to ZimSaaS.

3. How we use information

We use personal information to:

  • Respond to enquiries
  • Provide quotes and proposals
  • Create and manage customer accounts
  • Deliver software-enabled automation systems
  • Configure booking systems, CRM workflows, WhatsApp automation and related tools
  • Provide support and maintenance
  • Process payments and subscriptions
  • Send service-related messages
  • Improve our website, systems and customer experience
  • Monitor security, prevent abuse and troubleshoot technical issues
  • Comply with legal, tax, accounting and regulatory obligations

4. Payments and billing

When you purchase from ZimSaaS, payment and billing information may be processed by third-party payment providers. ZimSaaS does not store full card details unless expressly stated through a secure payment provider.

Payment-related information may be handled by the relevant payment provider according to its own terms, privacy policy and security standards.

5. Legal bases for processing

Where applicable data protection laws require a legal basis, we process personal information on one or more of the following grounds:

  • Contract: to provide services you have requested or purchased
  • Consent: where you have given permission, such as for certain marketing or cookie-based tracking
  • Legitimate interests: to operate, secure and improve our business and services
  • Legal obligation: to comply with tax, accounting, regulatory or legal requirements

6. Third-party tools and service providers

We use third-party platforms to provide our services. Depending on the project or system, these may include:

  • Payment processors
  • CRM and automation platforms, including GoHighLevel
  • Booking and scheduling platforms
  • WhatsApp and messaging infrastructure providers
  • Hosting, database and cloud infrastructure providers
  • Email and communication tools
  • Analytics and website performance tools
  • Development, monitoring and support tools
  • Integration platforms such as webhooks, workflow automation tools or API connectors

We only share information with third-party providers where needed to provide our services, operate our business, comply with law, or protect our systems.

7. WhatsApp, messaging and customer communications

If we configure WhatsApp automation, SMS, email or other messaging systems for your business, those messages may be processed through third-party providers. You are responsible for ensuring that your contacts have given any required consent to receive messages and that your use of the system complies with applicable messaging, marketing and data protection rules.

8. Artificial intelligence and development tools

We may use software development tools, automation tools and AI-assisted tools to help build, maintain, test or improve automation systems. We take reasonable steps to avoid submitting unnecessary sensitive personal information into such tools. Where a project requires processing confidential or personal data, we will handle that data only as reasonably necessary to deliver the agreed service.

9. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on:

  • The nature of the service provided
  • Contract and support requirements
  • Legal, accounting or tax obligations
  • Security and fraud-prevention needs
  • Whether the information is still required to operate an active automation system

When information is no longer needed, we will delete, anonymise or securely retain it where legally required.

10. International transfers

Our business, customers and service providers may operate in different countries. This means personal information may be transferred, stored or processed outside your country of residence.

Where required, we take reasonable steps to ensure appropriate protections are in place for international transfers of personal information.

11. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration. However, no online system is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your own account credentials, platform access details and passwords secure.

12. Your rights

Depending on your location and applicable law, you may have rights to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Request a copy of your information
  • Withdraw consent where processing is based on consent
  • Complain to a relevant data protection authority

To exercise your rights, contact us at info@ZimSaaS.com.

13. Cookies

Our website may use cookies or similar technologies to operate the website, measure performance, understand visitor behaviour and improve our marketing. You may be able to disable cookies through your browser settings, although some website features may not work properly.

14. Children

Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date shown above.