Refund Policy

Last updated: 18 May 2026

This Refund Policy explains when payments made for ZimSaaS products and services may be refundable.

ZimSaaS provides software-enabled automation systems, including booking systems, CRM workflows, WhatsApp automation, customer communication flows, dashboards and related software-based services.

For the purposes of this Refund Policy, “ZimSaaS”, “we”, “us” and “our” refer to ZimSaaS.

1. General refund position

Because ZimSaaS provides digital products, software access, configuration work and implementation services, payments are generally non-refundable once:

• Access to the product or system has been provided
• Implementation work has started
• A custom automation system has been configured
• A third-party platform, subscription or licence has been activated
• Work has been delivered according to the agreed scope

This does not affect any rights you may have under applicable consumer protection laws.

2. Setup, onboarding and implementation fees

Setup, onboarding, configuration and implementation fees are non-refundable once work has started.

If you cancel before any work has started, we may approve a full or partial refund at our discretion, less any payment processing charges, third-party costs or administrative costs already incurred.

3. Subscription fees

Subscription fees are billed in advance. If you cancel a subscription, cancellation will usually take effect at the end of the current billing period unless otherwise stated by the payment provider or agreed in writing.

We do not usually provide refunds for unused time in a billing period unless required by law or approved at our discretion.

4. Technical issues

If you experience a material technical issue that prevents you from accessing or using the core features of the product or system you purchased, contact us at info@ZimSaaS.com.

We will first try to investigate and resolve the issue. If we cannot resolve a material issue within a reasonable period, we may offer one or more of the following:

• A fix or workaround
• Additional support
• Service credit
• Partial refund
• Full refund

The appropriate outcome will depend on the nature of the issue, the product purchased, how much of the service has been used, and any applicable legal requirements.

5. Custom work and approved scope

Refunds are not normally provided where work has been completed according to the agreed scope but the customer later changes preference, strategy, platform choice or business requirements.

If additional work is requested outside the agreed scope, it may require a new quote.

6. Third-party services and platform charges

ZimSaaS may configure or integrate third-party tools such as CRM platforms, booking software, messaging providers, hosting platforms, payment processors or analytics tools.

Fees paid directly to third-party providers are governed by those providers’ own terms and refund policies. ZimSaaS is not responsible for refunding third-party charges unless we have expressly included those charges in our own billing and agreed otherwise in writing.

7. Abuse, misuse or policy violations

Refunds may be refused where there is evidence of:

• Fraud
• Refund abuse
• Misuse of the service
• Breach of our Terms of Service
• Use of the system for unlawful, deceptive, abusive or prohibited activity
• Attempts to avoid payment after receiving access, setup or implementation work

8. How to request a refund

To request a refund, contact:

Please include:

• Your name
• Business name
• Purchase email address
• Order or invoice reference
• Date of purchase
• Reason for the refund request
• Any relevant screenshots or technical details

9. Refund processing time

If a refund is approved, processing times depend on the payment provider, card issuer, bank or payment method. Refunds are normally returned to the original payment method where possible.

10. Legal rights

Nothing in this Refund Policy limits any mandatory rights you may have under applicable law.